Lauren
Unfortunately if I could give no stars I would. Absolutely awful service. Please see email below of the state my house has been left in and all my carpets are in complete. Plus door bars been put on wrong so now can't close them. Hello, Following the phone conversation with my partner Lauren Perry a moment ago, please find attached photographs of the carpet as left today by the fitters who have walked off the job saying that the stair runner has ben cut incorrectly by the previous carpet fitter and the general condition of the job that they have left us with - flappy carpets on stairs, bulges on the landing, general mess and a gap between the top step and the landing where the carpet doesn't connect to the carpet gripper and just flaps about as a trip hazard at the top of the stairs. We do reccoemend that someone from the store comes to see the shonkyness of the job and would apprecite it if this matter could be resolved as soon as possible as we have paid for this carpet up front and it is your store that has now sent us two carpet fitters who have not ben able to complete the job, both of the fitting teams sent have been very young and appear to be inexperienced at dealing with stairs in older properties. Todays lot were swearing alot and appear to have had some sort of falling out. It was very unprofessional and doesn't reflect very well on your company if these are the type of people you are using to fit carpets in clients homes. Thank you for looking into this matter. Kind regards, Philip.
1 year ago
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