Rebecca A
POOR SERVICE. 8 Months and STILL waiting for the work to be completed. Ordered and paid for flooring in 4 bedrooms, landing and carpet on stair case. 8 months and still incomplete and my husband ringing several times again last week with out any response. 1. Wrong door bars 2. Not informed at time of purchase, the flooring was not in stock, warehouse, or in the county. 3 more than 3 months without carpet. 4. Order couldn't be found as saved in wrong name and address. 5. Payment due separately for carpet edging, 3 staff members didn't know , who or what it was for. 2 weeks for them to finally accept the money. 6. Wrongly advised as told cash only and the other staff confused and contraindicated each other. 7. Wrongly advised about my choice of carpet on stairs. 8. Still waiting for door bar 9. No correspondence from Huntingdon store in months My husband continuously chasing 10. Over heard manager instructing floor fitters, to just get in and out and dont highlight any issues even if floor is uneven . Poor service would never go back due to poor sales advice, poor management, lack of respect or common decency with no customer care. I would prefer to pay extra from another supplier with better management and customer service
1 year ago
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