BE WARNED! The sales staff pressure you to sign the contract but do not tell you that there is no refund on any item even if they have not delivered it, not fully processed the payment and not cut the lino. If you contact Customer Services, they are not allowed to issue a refund even if there is an issue at the shop. You go to the shop and they blame the head office and the head office blame the shop. They do not supply the carpet within a reasonable time frame, the contract says "Time is not of the essence", and it really isn't. They will not issue a refund if they cannot supply in the time stated. It is no good contacting Customer Services as they are not allowed to issue refunds.