I never complain, so for me to write this demonstrates how appalling my experience with Carpetright has been. No response from goodness knows how many calls I made to their Hove branch (confirmed by their Deputy Manager who said he returned from holiday to find over 100 unanswered messages on the answerphone). I explained the need for confirmation of a fitting day as I have a disability and needed to bring in help to remove belongings and furniture from my rooms. Was told the fitters wouldn’t be coming on the morning of the fitting as they had broken down. I was told the salesman would phone around to try and find an alternative fitter. I heard nothing all day. I obviously had taken the day off work, and being self-employed this means losing money. On the day before the supposed fitting day, I had family in to help me remove everything. On the morning of the fitting, my sister drove 12 miles each way to move the last things out, plus my mattress. Following the news that it would not be fitted, I had to ask my sister to come back and put the mattress back and somehow try and find my medication (within a stacked up room with all my bedroom furniture in it) plus try and access some clothes as I had no idea when the carpet would actually be fitted. I spent the weekend in an empty room. No correspondence from Carpetright to confirm the fitting although I was told that ‘a fitter’ ‘might’ be able to fit it the following Tuesday. I took the day off nevertheless. More lost wages. When the fitters did arrive, (no advance notice by Carpetright) the carpet fitters agreed the Hove branch staff were “out of their depth”, evidently they had been given no plans for fitting the carpet when they collected it that day, and agreed the way I had been treated was dreadful but not unusual. He said the store just “blames management”. I had to ask family again to drive 12 miles each way to help me put the furniture back. On returning from his holiday, the branch’s deputy manager apologised for the way I had been treated and offered a 1O% discount to try and compensate, agreeing it was very bad. I however received a phone call from him the next day saying his Regional Manager had removed the offer because as far as he was concerned they had “met their terms”. What terms? I had received no paperwork either physically or via email at the time of purchase. As someone who has a disability, Carpetright you should be ashamed of yourselves. I will use every method I can to dissuade others from using you. For what could have been sorted by a gesture towards the poor service that your management agreed I experienced, and cost you a very small amount, (an amount I would have given to my family for what they had to do for me for a second time), the damage to potential future business for you financially by me sharing my experience, will cost you considerably. Remember the saying “Do a good job and the buyer may tell one other person’ do a bad job and you can be sure they will tell a dozen”.