Retail Abuse - Reference CAS-93887-G5B7B7 CRM:019705215 This is a beyond despair account, of how CarpetWrong ruined our lives! Carpetright inflicted an extremely high level of remarkable, total and complete, absence of customer service and care on two OAPs. Undeniably, CarpetWrong is managed by people who were possibly former betting shop employees! Only two bare concepts are in their cerebral cortex, 'WIN or LOSE!' They 'win,' you 'lose!' To Carpetright, customer care is most definitely, a Chinese takeaway! The Sad Saga: My husband, 71 and I 62, paid a significant amount of money to Carpetright for Monmouth Twist Carpet, manufactured by Cormar; inclusive of installation to cover our three bedroom house and conservatory. After the carpet was installed, excessive fluff and shedding would not abate; the massive shedding and fluff resulted in dust covering everything in the house, making the Sahara look really small! We took a bag of the excessive fluff and shedding into the Carpetright store; also showed photographed images of the excessive shedding, sticking to shoes, socks, and feet; we also stated that, breathing in the dust was a health hazard. We even invited Carpetright to send a representative out to us to examine the Carpet, as never before, had this high amount of shedding, dust, and fluff, had been seen. Carpetright completely ignored all our pleas and incredibly, refused to send out anyone; instead insisting that there was no fault with the carpet, as Cormar the manufacturer had advised them. We informed Carpetright, that faults can become evident after delivery and installation of a product and therefore, asked Carpetright to replace the carpet or refund us our money; we were still within our 30 day legal rights for defects. For over a year, Carpetright blatantly refused both requests and disturbingly continued to ignore our pleas for help ! Carpetright’s sickening contempt, forced us into paying a solicitor, an expense we could ill afford, to write several letters to Carpetright, as clearly there was a fault with this carpet. Carpetright's and Cormar's response to the solicitor, was that carpets shed, and they could not put a time frame on when the fluff would stop and once more refused to refund us or replace the carpet, we were to put up with it. We stated that there should have been a disclaimer warning about the fluff and shedding, so that we could have made an informed decision prior to purchasing that type of carpet. Carpetright next offered, to give us £25 to buy us a roller beater, for our Henry vacuum cleaner so that we could clean the fluff better and keep it down! After becoming extremely stressed, totally losing the will to live, from continuously vacuuming and dusting, as the death-wish inducing fluff and shedding kept returning, we filed a court claim against Carpetright which they completely ignored until the last minute when the Court set down a Hearing date. Then, Carpetright once more, brutally tortured us and offered to buy us a new vacuum cleaner as a settlement to the Claim! One couldn't make this up, if one tried! Oh yes, we were to continue to waste our physical energy and increase our electricity bill! We refused Carpetright’s vacuum cleaner settlement offer and sent more images, of bag after bag, of the fluff and shedding, this time to their CEO's office. After 384 days of living in hellacious dust and fluff, the living nightmare of 'retail abuse,' Carpetright's first settlement offers gave us the impression, that Carpetright’s managers, also work part time in a circus, as clowns! Carpetright’s offers were unfair and hilariously ludicrous. Finally, after painful back and forth communications, the torture ended and Carpetright removed their awful carpet and refunded us our money paid. The moral of this sad and torturous tale: THINK very carefully, when darkening the threshold of any CarpetWrong store! Thank you for reading these despairing truths. Sincerely, Two despondent souls