After 2 dates where the fitter failed to show up (2 days off work waisted) Carpetright in Bath assured us that as compensation we would not have to pay the fitters charge on the third arranged visit and that they would pay him directly. During the fitting I mentioned this to the fitter, who became furious and said that he had not been told this by Carpetright and said that he would leave the job half finished if I did not pay him there and then. He phoned the Bath office and spoke to the salesman who had arranged the fitting, which resulted in a heated stand off between the fitter, who demanded I pay him or he would abandon the job and the showroom salesman, who said that if I paid him I would not be reimbursed by Carpetright! I did not want the fitting left half finished, so I paid the fitter and visited the Bath store that same day to complain. The Manager apologised and assured me that a card refund would be made within days. Nothing happened. After four and a half weeks of me constantly phoning and then messaging and being told that the refund had been 'sorted', 'actioned', 'chased up' and 'looked into' a cheque finally arrived. I am appalled at the complete incompetence from the start and the absolute lack of customer service from this company.