More like CarpetWRONG My Mother who is nearing 70, wanted wooden floor boards put in her hallway to make it more child friendly for her grandchildren when they visit and what better place to order it from than the well known brand, Carpetright. My Dad paid for the order on 15th February 2022. Fitters arrived in July and the flooring is STILL not complete NINE months later. My sister has been in contact with the Dartford store more times than she can care to remember and I have spoken to them today. It's been excuse after excuse after excuse. It is shameful that my Mother's flooring which has children crawling around on it looks the way it does. The list of excuses include: My Dad gave incorrect measurements when he first placed the order. If he did, that is an error on his part but seeing as the fitters came in July and it is now November, there is no reason why new floorboards haven't arrived. Floorboards were reordered but they were the wrong ones. The correct floorboards are now discontinued and the store is having trouble locating replacement ones. Suddenly two boxes have been found in the Clacton store. (My sister was told this back in the summer). Clacton, as far as I'm aware, is not in a foreign country and easily accessible by car but for some reason the boxes have still not made their way to Kent, the neighbouring county. They are waiting for DHL to collect them. Again, my sister was told this in the summer. If DHL can't arrange a collection after FOUR months, they would have gone under by now. Oh, actually someone in Head Office needs to authorise the DHL collection before it can go ahead. And then in the SAME phone call I'm told the DHL collection has been authorised and the floorboards are going to be collected on 16th November but for whatever 'processing' reason, they won't be coming straight to my Mother's house. After dealing with Carpetright now for NINE months, I have zero faith that these floorboards will be collected from Clacton on the 16th and that the floor will be completed by December, 11 months after they took our money. UPDATE Surprise, surpise, the floorboards still haven't been collected from Clacton after we were promised this was 100% happening on the 16th. We are being told yet again, this collection hasn't been 'authorised'. Happy to take our money, not happy to deliver.