I had 2 carpets and a vinyl floor fitted from the arnold store. The vinyl was marked within 24 hours of going down, from 1 dining chair with a child sat on it. When I contacted the store I got zero satisfaction so went to customer service at head office. We paid for the whole floor to have ply and fully bonded, so to add insult to injury, it will cost a fortune to remove. We had a le lengthy conversation with the store colleague about the suitability of this floor, it's uses and I specifically asked about our dining chairs marking it. It took over 4 weeks to hear back between the store and customer service, and I was informed that due to the floor being damaged after fitting, they would do nothing. This floor has a warranty of a few years and is listed as suitable for a dining room. This is all clearly untrue and the floor is being missold by both carpetright and the manufacturer. Steer clear of this place and spend your money elsewhere. We have had to purchase a large rug to prevent further marking, which now covers most of the floor anyway so all in all a pointless and expensive experience with a missold product