WARNING. AVOID USING CARPETRIGHT AT ALL COSTS. DO NOT IGNORE ALL OF THESE 1 STAR REVIEWS - WORST CUSTOMER EXPERIENCE. Carpetright sent the wrong flooring by error- the fitter laid it- this had to be removed and re-fit once the correct flooring was delivered weeks later (on the agreement that Carpetright would refund the first fitting fee). Carpetright have since refused to compensate/refund the first fitting fee so I have had to pay for two lots of fitting, which has cost me an extra £200. Everyone I have spoken to from Carpetright agrees that I should have been refunded, but the refund can only be approved by a regional manager (Simon) who declines it without speaking to the customer- so essentially there is no way of getting any compensation/refund from Carpetright when they make an error which costs the customer. This is not in line with the Consumer Rights Act 2015, so I am now forced to retrieve the cost legally. Warehouse mis-picks are likely to happen numerous times each week- and with Carpetright's stance, the customer will always have to pay the extra costs for their errors. PLEASE AVOID CARPETRIGHT so you don't experience this same situation.