Avoid this company at all costs!! Had two rooms booked for a carpet fitting, the first turned up very short (paperwork was all correct, measurements correct, but physical carpet was cut wrong). Store didn't even apologise nor reassure me when they could return, and I had to call in over 30 times before the phone was picked up. Had to cancel various other jobs in the house for the following week as we had furniture stacked up and inaccessible rooms and had an awful week reassembling furniture for our newborn baby, only to disassemble it a week later to move it back into the correct room. The store said (after MANY calls) that as a good will gesture they would give me a whole £44...not nearly enough for the inconvenience I had (I'd spent over £10 on phone calls alone!)... but that I had to go into the store to get it as they couldn't do it on the phone (ridiculous and obvious lies, no company operates like this). I went into the store on principal as I deserved some sort of compensation for all the trouble, but apparently only one guy could process the refund and he wasn't in!! I didn't even get a sorry. And the man I spoke to said that actually the person who promised me a refund could and should have done it over the phone... but he himself was unable to do anything (no notes left on the system...ridiculous! Was the original salesman giving me money from his own pocket?!) So I've spent £10 on phone calls and £10 on petrol for a £44 refund that I never got... and I was nothing but polite to everyone involved as I know mistakes can happen...and I've not had a word of apology... also, the second carpet fitters also had the wrong carpet size, but luckily they managed to make it fit. Will never use them again!