The St Neots store is closing anyway (where I had my problem) but don’t order with this company at all, especially avoid Roger and a spineless weasel called Stefan. Failed fitting caused big problems for me, the store made no attempt to contact me and when I did get through to them after many attempts said that I had to call them again in a few days to rearrange delivery. Not a word of apology. No one answered emails and they were definitely ducking my calls as they picked up when I dialled on my wife’s phone despite having been on hold for 25 minutes on mine at the exact same time. Was eventually offered a refund that didn’t even cover my costs, which they didn’t honour!! I had to stand in the store like an idiot while someone just stared at me saying they couldn’t do anything, but no explanation as to why not! They scribbled a note on a scrap of paper that got thrown onto a pile of papers on a desk (which seemed to be other customer complaints), containing my personal information that anyone could have picked up!! The customer service email address they provide will rob you of even more of your life as you re type the story yet again, only for no one to get back to you. Save your money, DONT USE CARPET RIGHT!!