Having had to replace the landing and hall carpet due to an accident I was limited to using Carpetright because of the cost. In hindsight I should never have bothered. Like others have said on this review site, the sales are all friendly and you'd think that just carpet, not laminate or other type of flooring, plain carpet would not be something that could get so screwed up. Alas I was wrong. The facts are: The old carpet was removed with carpet gripper on the top stiar and down the stairs and instead of installing the new carpet with gripper, the "fitter" used nails!!!! In the stairs!!! He also used nails on the landing narrowly missing the central hot water pipe by about 4cm, otherwise that would have been a very expensive carpet and another claim on my insurance. The old hallway carpet did not come up in one piece and there were chunks of it still attached the floor. But instead of the fitter removing the chunks properly, he simply laid the new carpet over the top of it, which led to it puckering in the hall which was clearly visible to the naked eye. He then botched the installation of the bottom stair and then said I don't have enough carpet left to redo the bottom stair and as such attempted to and have to say botched it even more by stretching it using what I counted with 12 nails all of which were poking through the carpet so anyone who would touch it would get their skin cut to pieces by the exposed nails. Carpetright agreed to completely replace the carpet in the hall and stairs and this has now been done, but I have to say I would never use them again by choice. It took 6 weeks from the first install to the second. A long time to resolve an issue that Carpetright caused by employing a fitter that was clearly not experienced enough or simply didn't care about the quality of his work. In summary, I cannot stress enough how much you should avoid spending your hard earned money with Carpetright.