Faulty mattress: Carpetright deleted my posts on Facebook and blocked me on Twitter (Very childish) FACT: You might want to think twice about spending your hard earned money at Carpetright who, by the way, are not keen to admit their mistakes and take badly to negative feedback. FACT: I have spent £1000’s (genuinely) on flooring, carpets and a bed/mattress at the Carpetright store, Newport Road, Cardiff. FACT: They sell me a memory foam mattress costing hundreds (well over £1200 with the bed) & fail to tell us at the time of purchase that it needs turning every month although Mohammad (apologies if I have spelt your name wrong) the store manager will say, “Well it’s written somewhere or it should be”. Since being told this, research suggests that the mattress doesn’t need to be turned, it just needs to be rotated from time to time (no specifics shown). Had I known this, we would have done it. FACT: Mattress is now faulty with dips on each side (I have photo evidence but cannot upload here) and they refuse to change it after 14 months even though it’s guaranteed for ten years and it's taken over three months to get this far. FACT: When I first reported the issue with the mattress, I personally handed in a document together with images to a female member of staff. Guess what? They lost it, strange, but very true. FACT: I was requested to send in multiple emails during this process, then more information which became so repetitive that in the end, I said send a service manager from the mattress manufacturer. FACT: When a service manager from the manufacturer called to our home to inspect the mattress, he said he was going to contact the Carpetright branch to advise them he had called and a report would be submitted to them. FACT: After 17 days of waiting for the report, I contacted the Cardiff branch to ask what is happening. Mohammad says, “We were waiting for you to contact us and tell us the service manager had been” (really? It’s for me to contact you?) FACT: He told me I was one of five complaints being dealt with and that he would check where mine was. FACT: Mohammad called me back the following day and after waffling back and forth, I gave up as all I wanted was for the faulty mattress, through no fault of our own to be replaced. No chance and no apology from the branch. FACT: I contacted Nick Worthington direct who is the Managing Director of Carpetright who passed my complaint to one of his colleagues. No luck with that either, just not interested (they’ve had my money so who cares). FACT: I wouldn’t post any untruths on here, so beware if you looking to spend £1000’s and something goes wrong, you may not receive the after sales service you expected. ABSOLUTE FACT: Carpetright, you should be ashamed of yourselves, disgraceful service, childish behaviour removing my posts on Facebook, blocking me on Twitter, you clearly don’t like negative feedback and you delete it and block me - Very childish and unprofessional on your part. REQUEST: Please consider my truthful feedback and change my mattress or don’t expect me to ever set foot into any Carpetright Store again. Date of experience: November 2022, enquiry closed by Carpetright 6th March 2023