Very bad experience! We visit their store in Glasgow Great Western Road, Debbie help us to choose a carpet for our bedroom. 1.we doublechecked with her if the total quote including the fitting and she firmly said yes, but when you place your order and received email afterward, actually there is extra fitting charge. 2. she firmly said the carpet is right fit in our bedroom but today, after two man put the carpet on, now our room door cannot close and open , and most importantly, they said they can not do the door cutting, ask me to sort this out by myself :( 3. their manager will ask you to give Debbie good review when you are not finished visiting the store, which was not comfortable and you can think why they got good review. 4. you can complain this to their customer service, they promise they will look at this, and then nothing happen. not helpful! AVOID IT