All very helpful when buying products, but once you’ve parted with your money, there’s terrible after sales service. We were waiting months for the laminate to be fitted. The fitter did a good job, but used aluminium fittings when we’d paid for brass, so the strips stand out against the brown background. I rang the Bury St Edmunds store, to see if I could get the brass strips that were detailed on our quote, or be refunded for the cost of them, but got no answer. I emailed them twice and got no reply. So I phoned the main (National) customer services who said they’d get Bury St Edmunds branch to contact me. But they haven’t. Waiting over a month for a response now.