I purchased 2 mattresses from carpet right for which I paid over £1,000. I went to the store and explained to the store manager I am looking for something comfortable and good quality, i then looked at the comfort guarantee and informed the store manager I will buy the mattresses as they have 60 night comfort guarantee. The manager was more than happy to quickly process my order for 2 Bella mattresses, take the payment and give me the receipt. She did not give me any information about the comfort guarantee, even though she knew I was buying those mattresses based on that. After the mattresses arrived, I slept on them for 2 weeks and they were extremely uncomfortable. I then rang store manager and she told me the comfort guarantee doesn’t apply to me because I didn’t purchase the mattress protector from them. I was not told even once that the comfort guarantee is invalid if I don’t get the mattress protector from carpet right. The manager was only interested in doing a quick sale and taking my money and was very sneaky to take my £1200 but not tell me I need to purchase mattress protector because that would close of any routes for me to bring the mattress back for exchange. Absolutely appalling customer service when I tried to complain and my complaint has still not dealt with properly as I am being fobbed of every time I call customer service and I am being told I am not allowed to speak to complaint team. The store manager also told me several times, I ll get a call back. But i have received no calls. Please save your money and go elsewhere