Worst experience ever, it all starts off really nice, you have a lovely team in the shop which sell you your dream floor and even make you feel like you’re getting a good deal. You think wow such a big name you can trust and you’ve found a floor you like, you then have an operative come round review you current floor and advise a few bits, you buy the extras like the latex because who doesn’t want a flawless finish on their brand new floor in their newly acquired home, then carpetright book in your floor to be fitted with their trusted fitters and rest easy waiting for the day to come. Obviously as all your floor is being latexed we stayed with family for the 2 days, the first evening we were asked to pay the fitters upfront for all the latex work, the second day we were pressured too pay all of the money immediately but when the floor was handed the colour we chose looked lovely and it made a huge difference to our house. However the quality of the flooring and the finish were disturbing, so I complained. I complained about the latex that was up our skirting boards, the door bars that were supposed to match but didn’t, the unfinished edges around the house and the lumps and bumps around the floor. This was my mistake as there was so many problems, complaining about them all meant the important ones were brushed under the carpet. As I withheld payment, they came back the next day and scraped the latex off the skirting, the main fitter went round the floor with me and I was saying about all the places I felt lumps and he reassured me that it’s not an issue enough so I would pay for the fitting, and that any more issues I should contact carpetright. They really needed the payment and I felt bad so I paid the fitters. Well here’s where the nightmare begins… I raised my issue with the lumpy floor to the Croydon hub who sent the floor layer back to look at it. The floor layer told me it is not going to pop the joint of our LVT so it doesn’t need replacing and obviously this is irrelevant it shouldn’t be lumpy. When I chased carpetright a few days later about what they are going to do, the said the the floor layer told carpetright they came and neither I nor them could find an issue and told me I was lying. I then escalated the matter to the shop we bought from who also was brushing us off. Many months, emails and arguing later. They resent the fitter with the sales lady. At this point I’m so defeated that I’d reduced my complaint to 2 really awful areas. As soon as the sales lady came she agreed with me that the flooring was bad and the floor fitter then desired to recognise the issue too as if he hadn’t made false statements saying I was lying, also as some of the floor had split at this point that’s warrant for them to replace it. So over a year after my floor was installed, being gaslit and told I was a liar making things up. The fitters came back in to do the hallway, and while the floor was up, I got photos of the quality that was underneath, the quality of floor that runs through my whole house… So now as when I first had the floor fitted, the whole thing needs redoing except the hallway now. But I have not and will not bother contacting carpetright further about it as they make it a painful stressful experience at a stage when customers have so much going on in their lives. Moral of the story, don’t go to carpetright if your thinking that a big outfit will know what they’re doing. And if you do go to them, do not use their recommended fitters, find your own through friends and family recommendations Awful experience that has caused me many nights laying in bed thinking about it. I even have nightmares about my floor over 18 months later…