Purchased stair carpet and shop assistant helpful. Fitter came out with no idea of which carpet I was having so wasted time going back to shop to find out On the day of fitting no time given. No reply when phoning shop to try to find out and no reply to voicemail. When fitters had finished they did not clear up the awful mess and had damaged staircase posts. Fitter unable to supply invoice just a personal account to pay into. Went into shop to complain as again phone unanswered. They confirmed the situation was poor that they should have cleared up after themselves and I should be compensated for the damage. They admitted they had received complaints before about this fitter.On speaking to the manager a few days later he simply made excuses and refused any reduction to the fitting cost. Will not be using this company again or recommending it which is a shame as have used them in the past with good results