Carpetright Oldbury only sell the product, they do not provide customer service. They could not give a definite time for the fitting to take place on the day (6th April), not even am or pm, until I pushed them the day before (we had placed the order on the 17th of March). The fitters rang me on the day, basically saying they weren't told they had us on their list until the morning Carpetright had promised us fitting. When the fitters arrived they had only been given one Z-BAR to fit to laminate (not required) by Carpetright, for the toilet doorway and it was aluminium colour not gold as requestedin any case For the 4 doors on the landing the fitters had not been given door bars for them either. All in all, for a UK wide company their service is poor at best, actually it's abysmal.