Andover store. This company are totally dishonest. An estimator came, we had a long chat about our floor as its not your standard square room. He said tiles would need to come up etc. The quote was accepted. Time taken off work and the job booked. Nobody got in touch to say what time the fitter would come so I called them and queried them saying it only needed an afternoon time slot (the estimator had said all day); on the day I called again to give directions and again queried how they would take up tiles, lay ply and lay flooring in a few hours, the response was "they can do it much quicker than we could". When the fitters came, it became obvious the response should have been "they can't and actually CR don't even do these sort of jobs and so you never should have been quoted and we never should have taken your money". I have no issue with the fitters, not their fault-all the wrong materials etc had been ordered by CR and so they could not have done the work even had they the time. On speaking to the store, no apology for the total mess was offered (if you get irritated and basically demand one you get a kind of half-hearted throw away apology eventually). I quickly said we wanted a full refund, even then they try to get you to spend money with them by taking the supplies from them but you dealing with the fitter direct. Anyone who can use google knows that the flooring we wanted is £5psqm more from them and their glues etc are about double the average. More to the point, the reason you go to CR is so you don't have to trawl around fitters. As we used a credit card, the added insult is I can't even pay cash back into our savings account when the refund comes through. Not quite as insulting however, as when you mention this they start talking to you about fraud and money laundering when what they should say (customer service course day 1) is, "I really am very sorry but sadly we have to refund it to the card used" (which obviously I understand and know to be the case). So; they book jobs they shouldn't, take your money, cause you to loose leave days, mess up, don't apologise and still try to retain some cash when really all you need is a barge poll and a don't touch sign.