Awful experience from Carpetright store in Penge. Paid more than 2K for a carpet and after payment had to wait 3.5 months for the fitting to be finished. Had to call the store and customer services at least 15 times to chase with so many empty promises of call backs. No offer of a good will gesture for my bad experience, only excuse after excuse (none of which were my fault in anyway). I would never write a bad review, even after waiting 3.5 months, if only they called back when they said they would and were friendly, instead their manner was very abrupt and dismissive. I will never go near their store again, in hindsight I would of rather paid much more and saved myself the time, energy and upset.