My mother recently had her carpet fitted by CarpetWright, the Carpet Fitter was rude to my mum regarding the removing of the remnants of the underlay and excess of carpet. When she asked him if he could remove this He then responsed by being snappy and saying you haven't paid for that, when in fact on ordering that service wasn't offered to her, which baring in mind my mum lives only with my younger sister, so now they have the difficulty of removing this themselves. It would have been nice for him to offer for a charge to take it away, but he was just rude about it and left it with her. Very disappointed in the customer service of one of your employees, and as I can see from your ratings it is a regular occurrence.