wrong carpet on two occasions. carpet fitter was so rude and unhelpful to us as the store had short paid him from the money we had paid up front so he refused to be helpful and was very begrudging in having to fit the carpet for us. now waiting to resolve getting a replacement carpet as store assistant has told us you cant guarantee getting carpet same colour as your OFFICIAL sample they send due to the batch of dye that they use so whats the point in getting a sample to match your decor. stress....stress...stress. i am not having one enjoyable moment and have already paid nearly one thousand pounds for my carpet to them and still have the wrong carpet in my house.