I cancelled a purchase of beds within 2 days of making the payment. only 80% of my money was refunded back to me. I was not made aware of this huge 20% deduction at the point of sale in the event of a cancellation. I believe this is a breach of my consumer rights. There is practically no reason or logic as to why they need to deduct 20%. When challenged, the reply I got is that they don't need to let me know. Unprofessional managers at the call centres who are extremely rude and couldn't care less about my issue.
8 years ago
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