Ordered tile flooring and stair carpet two different fitters the tile flooring fitter was brilliant no problems as for the carpet fitters took one look at my stairs (I have a bulldoze step) and said we can't do those but will give it a go left all the underside of the step bare with t h bits of frayed carpet hanging down after hours on the phone they sent the same fitters to fix it they laughed at me when I complained to them so I sent them away two weeks later another fitter arrived who said he would do his best the problem being I had only paid £30 a safe metre so th carpet was silicone backed I should have paid £80 a metre to buy a session backed carpet ! My last carpet lasted 25 years this one is 5 months old and already fraying customer service appalling fitters a joke will never use again!!!