I thought I should Bring This Disgusting Service from Your Watford Store to Your Attention I Ordered a carpet from Your Harrow Store on the 11th August 2009 it was for a bedroom I was told it was hard wearing and the underlay was ideal for this carpet as it had a 10 year Warrantee After 5 years I noticed it was wearing very badly and has now lost its pile and fraying badly round the edges a month ago I contacted Carpetright Watford store that fitted it as Harrow has now closed down they sent pravin down to report I found him very unhelpful and he said it is normal wear and tear and the warrantee does not cover it I asked for a report I also complained to Nina at Head office who said as it had a 10 year warrantee she would ask the manufacturer Rainbow to inspect after a month of not hearing anything and no report I contacted Nina who said she spoke to store who told her would not get manufacturer to inspect today I contacted the Watford Store Spoke to John Dyson who said after 7 years not prepared to do anything and if I take it to Court I should get a company called Fira to do a independent investigation which I would have to pay for If this is the service you offer to your Customers I for one will never purchase any products from your Company I was a Area Manager now Retired and would never allow a manager to completely ignore and act in this disgusting manner any customer was important but it seems Carpetright has a could not care less attitude Carpetright has now responded from the Watford store who have now sent a report saying the tufts flatten when walked on which is normal wear and tear as there is a 1 year warranty on the fitting and the 10 year warranty is not a guarantee DO NOT BUY FROM THIS COMPANY