My local store - Carlisle - All going well, until I queried £29.99, on my 'itemised' receipt. Firstly, I was told, Carpetright, charge EVERY customer, £29.99. I received no explanation why. I asked again. This time, I was told, it's part of the fitter's bill. Absolute rubbish, as fitter is a separate transaction, by paying the fitter, once flooring is down. Third time, I was told, it's the cost of delivery, from supplier, to store. It was the Manager I was dealing with!!! I was, & still am, fed up, & annoyed, by this time. Also, itemised, to me, means everything I pay for, is listed. I also expect V.A.T., to be on the receipt/invoice. It wasn't. I had also been charged 10% of fitting price, without my knowledge. No mention of it during transaction. I requested a full invoice. I am still waiting over 2 weeks later. More phone calls/visits, for me, then! Never again, will I, or anyone I know, shop there. It's too stressful, costs more money - phone calls, & trips back & forward, to store. I ended up getting in touch with Customer Service. They were helpful, & actually listened. I'm now having problems with the flooring. ARGH!!! Here we go again.