So they no longer loan out samples from their ipswich depot but order a bit 10 cm x 10 cm. My question is how can you judge your choice from such q small piece??? I understand they may not get returned but surely if u take a small deposit its an incentive for the borrower to return the sample?? So we went next door to SCS and borrowed 5 samples from display made a decision from home and ordered our carpet. Oh and of course returned the samples. Wasn't hard!!! Carpet right staff wheb i asked for some assistance 1 girl shrugged and said im going home in 5 mins. And the other gormless looking members of staff looked at each other like i was the last thing they wanted tp do. Quality bit of customer service not!!!