Awful service - couldn't even place an order! We went to the Didcot branch to order carpets where initially the staff were helpful, however, the temporary cover staff were useless and chap that came to measure was incredibly rude - both times. The measurer refused to measure for LVT downstairs because all the walls had not been knocked down, even though it was measuring for LVT throughout and we could have returned any unused boxes, which we were happy to do, we just wanted a ballpark figure - nonetheless he refused and wars extremely rude and confrontational in the process. The second time he refused to measure for carpet upstairs because concrete had been poured downstairs and there was some furniture in one bedroom (why that caused an issue and why the other rooms could not be measured I do not know!) - he didn't even tell us he had been to the house or that he did not measure up, he just sent two pictures to the office when we followed up later. It is strange how he was unable to take measurements but THREE other carpet companies could with no problem whatsoever. The measurer did not call beforehand the first time, or at all for the second, meaning we took two 1/2 days off work for no reason whatsoever (on the second we waited in until 5pm even though he went to the house earlier that afternoon - the builders let him in) when we visited the store after the second time, the temporary/cover manager was next to useless and didn't seem bothered by the service we had received at all - ended in us having a refunded deposit and going elsewhere for 120 SQM of flooring.