Good knowledge in store and carpet of good quality. The carpet fitters did a poor job. I complained abdvthey arranged for someone to put it right two days later on a Monday between 1 and 6, no show! I called back and another appointment the following Saturday, again no show. I then called the whetstone store and spoke to Kingsley multiple times abs was promised calls back to arrange for a 3rd time. I have taken from 6th December to Jan 6th and as I write this the problem has still not been rectified, although I am told the guy will be here between 6 and 7 this evening which is not helpful as I have 2 young children to try and get to bed. 100% avoid at all cost if you want an effiect service and a good customer experience!