Just Awful! Paid for a new kitchen floor and living room carpet, from the West Drayton store. They cut the carpet too short at the door frame, got spray glue all over my new kitchen and cut my vinyl badly. Numerous empty promises to fix it and get things replaced, head office don't reply or take anything seriously. The managers are rude, as I had to deal with two of them. This has taken a year and I am now having to have the new vinyl put onto the old one because they refuse to rescreed my floor if the vinyl ruins it. Which we had done just before the other one was put down. This company are disgraceful and I will never go near them again, just look at their Facebook page, it's full of complaints. How they are still in business is beyond me