Dreadful service! After buying in full our flooring at the beginning of April we are still waiting with concrete floors. The shop manager and the carpet fitter have made lots of false promises and just messed us around. Intimidated over payment of the screed which we now have been advised is not level enough to put our flooring on, with many holes still. Not to mention after the room was decorated that the skirting now needed to be changed as the new floor is much lower, so poor advice to the lay person. Once appointed with an investigation officer nothing has been done to date, they were lied to by the manager and fitter. We received an email saying now you are happy you can arrange for the fitting. Awful company we have now requested a full refund so that we can go else where, so we await a response. If it is not resolved we will have to take it further. Would strongly recommend going somewhere else the service and response to poor service is embarrassing.