Having bought carpets from Carpetright for years, we will never go back after the latest experience. Because my husband has COPD and we are older, we decided on carpet tiles so we could move furniture one piece at a time to lay them. The salesman made a complete error by ordering 2 for every square metre instead of 4, which we discovered only after laying some, by which time they had effectively been used. Due to me being ill, I did not go with my husband who then paid for the shortfall. So we paid double what we were quoted. We may well have not chosen to buy if we had known the full and proper quote. On collection they said there was nothing they could do about this and when I said I would write to their Head Office it was a shrug and 'Go ahead'......what an incompetent, lousy service! NEVER using this company again and it appears that contacting their Head Office is both difficult and brings no joy, according to reports online. I hope they go bust!