I will not be using this company again, I am astonished they're still in business. The service we experienced was shoddy, unreliable, unpleasant and very stressful. They messed us around with fitters, got measurements wrong and we were left living with exposed concrete and gripper rods for a week and a half with a toddler and a dog. We were asked to give our own measurements , which is a bad sign and we did so, we were happy with them, even drawing diagrams so it was fool proof, but not for Carpetright. They still got it wrong. They have signs up in store saying "fitted in days", this is definitely not the case- this is false advertising and offer no compensation for any inconvenience caused. The fitters they use aren't brilliant, ours had phoned in sick and then been seen by another fitter out in their van. They seem to wait for the customer complain and then locate alternative (good, reliable, professional) fitters that they can't seem to hire. I would not recommend them
6 years ago
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