I had a carpet fitted by carpet right just over 2 years ago. This was recommended for stairs. After a few months there was significant wear on 2 of the risers.When I contacted them I was told that this was heel/toe wear and it is the way I walk down the stairs. This carpet is guaranteed for 10 years. I have never had this problem before . I only wanted this part of the stair carpet replaced but they refused to do it under the guarantee. I am a pensioner and hardly a heavy user of stairs. Their customer service is abysmal and I will never shop there again
6 years ago
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