The carpet sample i was shown in store looks nothing like the carpet fitted. According to the consumer act I have a case for compensation because it is not as described. Tell that to Carpetright.Even the assistant manger Ian who sold the carpet felt it was a faulty batch. Despite all this they still refuse to accept there is a problem. I except things can go wrong but the way I have been treated is just not right. I complained supplying pictures to support my case. But they refuse to accept responsibility.
I was so upset yesterday I posted the picture of my carpet and the sample to show the difference between them so the public could make up their own minds. Carpetright Facebook only to find this has been taken down and I am now been blocked from re posting pictures. So my advice is if you are thinking of buying a carpet think very carefully before going to Carpetright.
6 years ago
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