We went into the Dorchester store, picked the stair carpet we wanted and then went home to measure up. I drew a plan of the area with accurate measurements. Carpetright said that they needed to send someone out to measure up, we requested that they bring the sample with them so that we could be sure it was the right colour. The person sent found that my measurements were correct, it was a shame he did not bring the sample with him! We thought that the carpet was in stock but it wasn't. Once we were told when it would arrive, we made not to book anything for that day. We were told that the carpet layers would call us as soon as they picked up their carpets for the day and had planned out their day. They did not call us and despite calling the office twice we could not get an indication as to when they would arrive. Eventually at 3.30pm the carpet layer said that they were on their way. Clearly this was going to be the last job of the day, they were not in the best of moods. They decoded to use the kitchen as their cutting room, not clearing up as they went. Once they got the carpet down, they were out the door - no checking whether we were happy with the job and absolutely no clearing up behind them. Although the carpet is good, we paid top price for the underlay and now have half our stairs squeaking loudly. Carpetright have told us they won't come back to make good.