Utterly appalling customer service. Firstly frittered damages my stair while templating the runner- Then I couldn’t reach the branch via phone or email- no body ever gets back to you. We paid for the damage stairs to be repaired. And carpet right couldn’t give two hoots! Once I found a good fitter- he discovered the stair carpet had been measured incorrectly.... but he got around the problem (older guy been in the trade for years- total life saver) The branch manager- Heather! Ordered the incorrect stair rods!!!! Still waiting for new ones to arrive! Guess I’ll be buying more. I have so much carpet left over that’s been whipped- I can only assume someone got that wrong too and it looks like I’ve paid for 2 stair carpets. Left message with the Brance and nobody’s got back to me! Utter joke.. AVOID THIS PLACE