Looking at their reviews - it’s seems I’m not the only one! I have been an ongoing customer of carpetright so am very disappointed to be having to write this as I’m absolutely livid with their customer services over the past 2 weeks. I live in a listed property & I ordered a carpet for a room that had not previously had carpet. I thought it was a good idea at the time (as I really don’t like the flooring) and assumed when asked questions about how they would glue the carpet grips I could come back to them with approval from the council. Realising it wasn’t going to work, I tried to call them with 24hrs to cancel the order but phoning non stop, the phone doesn’t get answered so I eventually left a message. I waited 48hrs to receive a return call & no one bothered so I sent an email to ensure that the order was cancelled. After back & forth in email &about the fact that I was travelling in the US & couldn’t accept calls but to ensure the carpet doesn’t get delivered & I would deal with the refund on my return ..... a week later I’m told the carpet arrives in store & I would be charged a cutting fee because it wasn’t cancelled in time!! Grrr After explaining the situation on email about all the calls I had made & subsequent email all within a very tight window ... I can’t believe they didn’t do anything... I’m then told I have to take full delivery & installation within3 months. This is a disgusting way to handle a loyal customer. Maybe it’s just the Reading store (the service in the store was also terrible) but it doesn’t matter - I hold the company accountable for this behaviour. Read their fine print & do not think that a 24hr cooling off period is reasonable as they don’t care!!! I will never go back.