Ordered laminate which was installed in my lounge. Beading around the fireplace is not straight. Huge holes round the radiator pipes and told I needed to go and buy covers myself. Can’t get a colour match. Went into store to complain and original fitter turned up and agreed fire place surround but straight. Told us he would order new beading but haven’t seen or heard anything since. Complained to customer services two weeks ago. Other than acknowledgement, no update. Poor. Shoddy. Substandard service and aftercare. So disappointed. Would not recommend.
6 years ago
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