Their flooring in the store is placed on "display wood" so in the store appears thicker than the final product. Their fitting service is outsourced to feckless cowboys who refuse to put the flooring under the skirting despite having usnpay someone to shave off the skirting before hand. On the day they turned up we mentioned to them there's almost an INCH gap between the floor and skirting and were told very shamelessly "if you don't like it we can leave". Absolute cowboys. It is very well to tell a customer that who has paid up front. Their excuse? They need to leave room for the floor to expand. It's a crushed paper mache like floor, not wood, so it wouldn't expand. But try explaining that to the feckless workers. As I said carpet right doesn't care they have your money at this point. Believe the other bad reviews and hope this racket shuts down ASAP.