The initial experience at the shop was positive, as was the gentleman who came out for the survey. However the process when we were ready for fitting was difficult, culminating in the shop arranging a time and date for the final fitting to be done without the courtesy of contacting us to see if it was convenient for us. By this time we were fed up so just adjusted our plans to get it done. Adding to our disappointment in the experience were the marks left on our newly decorated walls and the fact that we paid for 21 linear metres of grippers even through the most of original existing grippers were used. He used no more than 4 metres. I am also astonished that no receipts are offered by fitters organised by carpetright. Will not use carpetright again.