very strange experience with CarpetRight. Bought and paid for my LVT floor for fitting by Pollokshaws store. asked if it was likely to be discontinued as on sale - advised this was very unlikely. when I called to book fitting, was told (Gary/Gareth/Gavin - sorry) would call me back in 10 minutes. waited a few hours then went into store to check they correct mobile no for me. was advised they were waiting for call back from fitter. promised call back by end of next day. 4 days later no contact so called the store again. advised them I'd try and get my own fitter but asked if they could please let me know why they weren't contacting me. got call back from Robert (described as store manager by another staff member) advising they had no record of my request. Really wary of using store fitter as fitter and/or store staff messing me about and not sure why. got my own fitter. went into store to book delivery, had to ask staff member to write it in the diary, got a nippy response to that but did see it written down and did get it delivered . my own fitter struggled getting it to adhere to kitchen floor despite 2 attempts and additional floor prep. discovered some faulty boards, some fitted in error. also discovered measure was short. called store, advised by Robert that product was discontinued but could be bought on sale from edinburgh store. drove to edinburgh and bought some. called store again to discuss faulty boards and poor adhesion. Tom (self-described as store-manager) came out and viewed. acknowledged faulty boards but described poor adhesion as fitting issue as floor had a slope. not previously advised that LVT cannot be fitted on sloping (as opposed to textured) floors. also discussed with customer services with request to replace floor. initially told by store that I never booked fitting so wasn't entitled to assistance with fitting. after discussion (Tom) agreed to request their (independent) fitter to contact me re rectifying the job at my expense. no contact by fitter. initially advised that fitter had been out of contact as in England working, then that he had called and left me two messages, then that he had been unwell, then that he had texted some junior staff but was not returning calls to store manager (?). never actually told why people wouldn't return my calls. told by Tom that Gary/Gavin had been unable to find LVT fitter despite calling 5 or 6 people. later told by Chloe in CS that I had been offered dates for fitting but had wanted my floor fitted on a specific date which the store couldn't offer. queried which dates, which fitter, then was told by Christine in CS that this had been an error. all in all have been given vague apology and no explanation plus one box of LVT to cover faulty boards and short measure. was at one point told the name of the fitter who wouldn't get back to me, was later told he couldn't be identified so won't mention here.