Dreadful experience at Clapham High Street location. Ordered a bespoke runner for 10 steps. Survey process did not happen as planned, they did not show up on the installation date. I had to call the following day to learn that the carpet was damaged and needed to be reordered. Store did not call to book installation, I had to call them. The store was giving me a small refund on fitting due to service issue. I had to call 4 times to get the small refund processed. Their follow up, urgency, ownership and accountability was dreadful. Not until I was at my height of frustration did the store manager thank me for my business. I won't be back.