The staff at the Carpetright store were excellent. The problem is that they sub contract the fitting to self employed floor fitters. This means that you have no idea at all about how good your floor fitter will be. Our fitter was Sandeep and he worked really hard for two days laying our floor. We had carpet fitted to the stairs, landing and three bedrooms. This went really well, with no real issues. Downstairs we had dry back LVT fitted. This is where it didn't go so well. The entire floor had to be covered in a self leveling compound before the LVT could be fitted. Sandeep did this work after fitting the carpets and was still working at 7.30pm! He came back two days later to lay the LVT. I was gutted that he used white silicone all around the room where the floor meets the skirting boards. I wanted the LVT cut neatly, tight against the skirting to get the best effect. I was also gutted that the floor is seriously unlevel. I can actually see where the floor dips and rises against the skirting boards. Also some of the LVT planks are starting to lift in places. It seems to me that Sandeep rushed the floor prep stage as the floor was not level but he laid the LVT anyway. I wish now that I had gone to a local, well known, credible floor fitter with a reputation to protect. Sandeep told me that Carpetright send him 90% of his work. This clearly means that he doesn't need to think about his reputation as the work just keeps coming from Carpetright customers who like me expected such a huge company to do a superb job. When you pay a professional floor fitter, the very least you expect is to have a level floor. My floor looks ok overall, but it doesn't look like a professional job because of the finishing - it almost looks like I laid it as a weekend project. I would not use Carpetright again as I have no confidence in the quality of the fitters they use.