I WOULD ADVICE ANYONE CONSIDERING GOING TO MAKE A PURCHASE FROM CARPETRIGHT TO AVOID AT ALL COSTS Without Prejudice. They appear to be a total bunch of crooks.. I have now involved the police.. who agree with me. I purchased a carpet earlier this year.. to be held until ready for fitting. Paid and have receipt. Along with underlay, gripper rods and door rails. Paid seperately. Written on receipt.. 'all goods paid - £60 to pay fitter direct. Gripper rods and door rails to collect - ALL goods paid for'. On Carpetright headed paper; written by their salesman. I have underlay I paid for though told may not be sufficient. Call in for more if needed. Due to ill health it took longer than expected to collect. I called in regularly to let Carpetright know. Last week I went in to arrange fitting. Told couldnt arrange it. Asked why. Was told 'you must pay us an additional £127' I did not owe. Or we wont be able to help you. As I have paid for everything but the carpet grippers, door bars and fitting which I knew was extra (£60) and pay at time of fitting. I refused to pay and said I expected to have what I had paid for - clearly on the receipt. I am told they had a 'dodgy' salesman; who has now left and they they have had a lot of clearing up after him to do. I said that is not my problem. Carpetright employed him. He took my payment whilst working for Carpetright and therefore entered into a contract whereby the contract still stands and I am within my right to the goods as on the Carpetright agreement, along with requesting fitting. The Police I have spoken to agree. Along with my friend - a magistrate. Yet, Carpetright are refusing to give me, or the fitter the goods I have paid for. They are refusing to book in an appointment for me with thier fitter and are now telling me I have to take away a 18" long roll of carpet myself in a car. Or with cancer and MS hire a van and take the carpet away, they now tell me was an offcut and was sold as buy and collect. Which is NOT what was agreed or said to me at time of sale. I have now contacted 2 independent carpet fitters, who advise me the cost of gripper rods and 5 carpet rails does not come to £127. The Manager and one other in the local branch appear to be trying to make money out of me and are blaming a past staff member who has left. They all seem a bunch of crooks. For the past 2 days the abuse and rudeness I have tolerated in the shop was appalling. To the point I called the police after threats by the store manager, whilst I politely tried to reason with the abusive store Manager who is clearly NOT keeping within the law. I do not need stress of this kind and advised the Manager of this. I simply went into the store to book a fitting date for the carpet before Christmas and before I have treatment and operations for my health to replace my hall carpets which are now down to bare boards and dangerous for me with my health. Carpetright are clearly acting illegally and taking their grudges out on their customers. I hear the company is going through a heard time and could go under and into receivership. This is no reason to make threats to a customer or to deny them what they have paid for and without goods already paid for and on the receipt I took in to show them twice on 2 consecutive days. I now dread going in the shop and simply want my carpet, the goods I have paid for and my carpet fitted, not this stressful and unaceptable nightmare I have become involved in. I will NEVER go in a Carpetright shop again.. and would advise all others considering making purchases from them - I would advise them the same - STAY AWAY from this shop of you dont want to lose money and want to avoid a stressful situation. No wonder they are experiencing difficulties. On reading the hundreds of complaints about this store and the illegal way they appear to feel they can operate - it will be one store well off the streets - for the safety and protection of customers. Sad to see stores closing but not ones who defraud customers and more so ones who are elderly and unwell. Disgraceful. For those hoping to stay afloat and act within the law - I would advise NOT hiring the staff from this branch who clearly prefer to act outside the law and make gain from situations as these. Carpetright please note also - the store is not keeping to opening and closing times and closes most days far earlier than stated. Clearly the staff doing just what they like whilst employed. I have tried endlessly to contact Carpetright head office. The call reaches an answerphone but to make a complaint there is never any answer day after day. Even after holding on for 3 hours. Hope this helps all considering going to Carpetright. Dont let you Christmas be ruined by this firm. Your review asks how many stars - I would give it NO stars if I could. In answer to the answer to the queries. They have not resolved this at all after days. Just with abuse and threats. Demanding money I do not owe and refusing to hand over goods which are paid for and on receipt. My next move is to return to police and have been told this is a criminal matter.