Visited Dorking branch and purchased a bedroom carpet and fitted, all went well so paid and waited to hear from them, After two weeks still no contact so I phoned and asked for a update, they said pick 3 days next month to arrange a fitting, I did, and they said they will get back with confirmation, after another week or more still no confirmation, I called again and they confirmed the date, so I waited a few weeks and as it got nearer I wanted to make sure all was going ahead as I needed to clear the room of furniture, I couldn’t get any answer from phoning the shop, so called customer services, they couldn’t get a reply from the shop so they emailed the shop to contact me , They never did contact me, all I wanted was confirmation and approximate time, AM or PM so I could make it easier for the fitter, 30 minutes before his arrival the fitter called me, at last someone got in contact, So unfortunately it seems after you have paid the Dorking shop feels the job is over for them, well it’s not, and the lack of communication and me having to do ALL the chasing just to find out basic customer information is disgusting, if this is just a local shop issue then they need retraining in how to look after the paying customer in basic communication and updates on how their purchases are going, OR they need sacking and someone who knows how to run a shop which is customer based takes over and realises that lack of communication is any companies biggest downfall, in this day and age it’s not difficult to keep you updated via any of the many ways due to modern technology without having to talk or take up a lot of time, with this experience I am not impressed with the service I received after payment, excluding the fitting, VERY DISSAPPOINTED, just communicate and don’t leave it all to the customer to try and get the information that you should be giving,