We've been waiting for over 6 weeks for our carpet to be fitted. One fitter has been but the job has not been completed as the stair runner hasn't been prepared. We were told 4 weeks ago it had been sorted and just needed fitting. The stores never answer the phone. Emails are replied to with very short, rude responses. No apologies for the delays in fitting. Carpet runner has been cut, but removed by the fitter to prepare. Unknown completion date and no word from carpet right as to when it'll happen! Abysmal. AVOID AT ALL COSTS. PAY A LITTLE MORE AND GO ELSEWHERE!!