Do not go near the company!!!!! Do not go near the company, especially the East Sheen store. Carpet ordered in March 2020, still waiting for final pieces to be fitted - latest is that the warehouse has ‘lost’ the carpet that had been cut to size. Catalogue of errors. Initial misquote (wildly different to what we ended up paying), delay upon delay, service riddled with incompetence, customer service null and void. Even the fitters (3rd party contracted) are at a loss. Everyone has a bad day but this has become laughable. Explore other carpet suppliers before you have to stoop to this level - I only wish someone had warned us before they took the up-front payment!!!!