The worst experience ever with Electrolux, I bought this cooker and from day 1 the oven started making loud noise when turning on the upper fire. I contacted them and even shared the video. They send a person to inspect and he did not even to bother to open the upper fire of the oven and submitted a report that everything is working fine. I am really scared to use the oven and wanted to return the cooker and asked for refund. They are not cooperating and ignoring my request. I bought from carrefour and neither them or the Electrolux are answering. It has been a horrible time for me since I bought and not able to use the oven specifically during Ramadan time. I simply bought a product and I am not satisfied with it and need my money back. Even the cooker box still in my house. I need prompt action. I would have added the video here but they are only allowing photos. A prompt action is required.